FAQ & Returns
What is Pack Your Bag?
Away is partnering with Outdoor Voices, Care/of, Onia, Soma, and Moon Juice to redefine what it means to travel—and live—well. These are the products designed to help you live the good life, at home or on the road.
How does it work?
Choose an Away Carry-On in the color of your choice and fill it with your favorite products. It will all ship to you pre-packed inside your Carry-On, ready for your next trip.
Where can I learn more about the products?
Click “View product details” to learn more about each product offered in Pack Your Bag. You can also find out more about each brand and their products directly on each brand’s website:
What are my shipping options?
UPS Ground shipping is free anywhere in the continental US. Transit time is 1-3 business days to the East Coast, 2-4 business days to the Midwest and Southwest, and 5-6 business days to the West Coast. Expedited shipping is also available: 2-Day Air is $40 and Next-Day Air is $55, Please allow one full business day for order processing. Shipping to Alaska and Hawaii is available for $30.
How do returns work?
You can return any of the items that were shipped inside The Carry-On (or the suitcase itself) within 30 days. Please email firstname.lastname@example.org and we’ll send you a free return shipping label.
Where can I contact you?
You can email us at email@example.com – we’re quick to respond!